Firezone Support

Need help? We've got you covered. See our support options below.

Service status

Check incidents and scheduled maintenance, or subscribe to service updates.

Visit the status page

Enterprise support

A direct line to Firezone engineers, in Slack or Microsoft Teams. Get your team connected.

Set up your channel

Knowledge base

Start here. Many questions can be answered by reading our docs.

Deployment Guide

A detailed, step-by-step guide for users setting up Firezone for the first time. Read this guide to learn how to deploy a production-grade Firezone setup.

Client apps

Installation and usage instructions for the Firezone Clients designed to be consumed by your workforce.

Troubleshooting guide

A comprehensive guide to help you troubleshoot common issues you may encounter using Firezone, including where to find logs and tips for debugging common issues.

FAQ

Some of our most frequently asked questions.

GitHub accountGitHub

Didn't find what you were looking for? We build Firezone in the open -- there's a good chance someone's already opened an issue.

Issue search

Search our open GitHub issues and leave a comment.

Product roadmap

View our public roadmap for a glimpse into what we've recently shipped and what's coming soon.

Open an issue

Open a GitHub issue for feature requests, bug reports, and feedback.

Still need help?

Choose a support option below to get in touch with a Firezone team member.

Option	Details	Wait time	Support hours
Email	Send us an email	1 - 2 business days	24/7
Dedicated Slack or Microsoft Teams channel	Available on Enterprise plans. A direct line to Firezone engineering team members around the world. Set up your channel	Under 8 hours	M-F

Diagnostic report

Run the diagnostic script on the affected machine to gather a comprehensive snapshot of its network state — including interface configuration, routing tables, DNS settings, VPN status, and recent system logs. Attaching the resulting archive to your support thread, along with a log export from the relevant client or gateway, can help the Firezone team more quickly diagnose your issue.

Run the following command in Terminal. The script will collect diagnostics and save a .tar.gz archive to your Desktop.

bash <(curl -fsSL https://www.firezone.dev/diag/macos.sh)

View script source

Run the following command in an elevated PowerShell prompt (Run as administrator). The script will collect diagnostics and save a .zip archive to your Desktop.

irm https://www.firezone.dev/diag/windows.ps1 | iex

View script source